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Call (UK): 0845 224 0572   International (UK): +44 (0)121 314 2099  
OUR PARTS ARE CHEAPER ONLINE THAN IF PURCHASED OVER THE PHONE
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Auto AirCon Parts (trading as Cool Car Ltd) - FAQ

FAQ

Frequently Asked Questions:


Why are your prices so cheap?
We source our products from manufacturers all over the World, rejecting many poor quality suppliers to ensure the best quality products for our customers. We buy in bulk, passing on savings to you.

Are all your products new?
Yes, we only stock brand new products.

Do your compressor include the clutch and pulley mechanism as some sites don't?
Yes,
our compressors are genuine, brand new main dealer units, the same as they would supply if you went to them yourself, and do come complete with pulley, clutch and pre-filled with oil.

Can I pay over the phone?
Yes you can, but we charge a £5 surcharge to cover employment costs and administration charges. Paying online helps us to keep our costs down. It's cheaper to pay online.

Do you prices include VAT?
No, VAT is added to the total cost when you make your payment.

Do you ship Internationally?
Yes, we ship our parts across the World. Many of our destinations are automatically listed when paying online, otherwise, please contact us for shipping charges by completing the 'Contact Us' form. We can also remove the VAT charge but need to know your company or tax number before shipping.

Do I have to register to pay?
No you don't, your address and delivery details are taken when you make a purchase, and can be saved for future use if you wish.

How do I Pay?
Just add your items to the shopping cart by selecting the 'Buy Now' button.

Are your online payment secure?
Our payment facility is 100% secure using an industry leading payment partner, who use the latest 3D secure technology.

What payment methods do you accept?
We accept all major credit and debit cards as well as bank transfer on request

Do you need our old units back?
No, you can do with them as you please. Your local scrap merchant will pay you cash for your old metal.

How long does delivery take?
Please see our delivery/shipping section for details, but UK orders are delivered next working day FREE of charge. (UK mainland only).

What warranty do you supply?
We supply 12 months warranty on all parts supplied, except for condensers, which now receive 18 months warranty. Please see our 'Terms and Conditions' section for full details.

Need further help?
Please complete the form on the 'Contact Us' page.

 
 
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10-06-2008
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