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Auto AirCon Parts (trading as Cool Car Ltd)
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Terms & Conditions
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Terms & Conditions
Terms & Conditions
Terms and Conditions
Please note – that it is a condition of sale and warranty that when fitting a compressor, the system must be properly flushed, the expansion valve and receiver drier replaced and that the correct volume of oil is in the compressor. Failure to do so WILL invalidate the warranty.
Please note that all parts sold are subject to 12 months warranty, except for condensers, which now receive 18 months warranty. Where a warranty issue is present the replacement part must be supplied by Auto AirCon Parts and will be invoiced accordingly. Should a replacement not be available from Auto AirCon Parts then we will do our utmost to source a suitable replacement, under no circumstances will we be liable to paying for a part not supplied/approved by us (replacement sourced without our prior knowledge from automotive dealership) we reserve the right to repair, replace or refund.
Units that have failed may be subject to further investigation by the manufacturer.
Orders delivered outside of the UK:
Please note that due to shipping costs, and exchange rate fluctuations warranty returns, items not needed etc will be refunded less ORIGINAL shipping costs paid and any collection costs as well as the rules applying below.
To Return a faulty item:
If your unit appears to have failed and you wish to claim a warranty replacement then the following rules MUST be obeyed:
1. Please call or email us to obtain an RMA (Return Merchandise Authorisation) Number.
2. We will provide you with an RMA number and provide convenient collection date.
3. Ensure the unit is packaged in it's original packaging to avoid any damage in transit.
4. Ensure a copy of the original invoice stating exactly what has been changed and work carried out (to also include the mileage and current mileage when part was changed) must be supplied, failure to do so will invalidate warranty from the manufacturer. Warranty forms supplied with compressors must be completed.
5. Remanufactured compressors will also require the same information as above.
6. All returned compressors must be returned with the original oil in place and capped; this is vital to ascertain why the unit has failed.
Note that no returns will be accepted without prior authorisation.
Upon return of failed item (with a copy of the original invoice or invoice number) refund will be arranged once inspection has been fully carried out and item agreed as warranted.
Should the item be deemed as not faulty (fault of installation/incorrect installation procedures/damage during installation) then the item will be returned with no refund and will remain payable to the prices on the replacement part invoice that refers. It may be necessary to return said item to original manufacturer where their decision is final and replacement part invoice remains payable.
Compressors Installation procedure:
All compressors should be replaced once a full system flush has been undertaken followed with a replacement receiver drier/accumulator and expansion valve/orifice tube. At this time the system needs to be checked for evidence of why the original unit failed (fans working correctly, no blockages, system cycling at correct intervals, correct oil type/qty) in certain circumstances it may be necessary to change the condenser. Failure to do so will invalidate warranty.
Surcharge returns:
All compressors that are surcharged must be returned in original packaging and the fittings must be blanked to avoid oil spillage. Upon receipt the refund for the surcharge will be raised. Invoices with surcharge invoiced along with part must be paid in full with no deduction.
Items no longer wanted:
Items that were supplied correctly, but no longer required are subject to a £10 collection charge if notified within 14 days of order.
Items that were supplied correctly, but no longer required after 14 days from order are subject to a £10 collection charge and 20% of invoice value.
Returns received after 90 days will not be credited.
All items must be returned in original packaging and must be packed to avoid return damage with the carriers, failure to do so will result in no refund being given.
Wrong item received:
Items received by you damaged/incorrect will be refunded in full, all damages/shortages must be notified within 48hrs of receipt any items received with damage to the outer box must be signed for as damaged and notified back to us for claim on carrier. Any return must be returned within 45 days of original invoice date along with a copy of the original invoice, any returns received after 45 days will not be accepted.
Items Damaged in Transit
If any items were damaged in transit, we ask that you report it to us within 48 hours of delivery. If the items are visibly damaged on receipt, it's best to sign the carrier's delivery note accordingly. Items will be collected but should be returned in their original packaging. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs.
Cancellation:
An order can be cancelled and a full refund given provided the goods have not been despatched. If the goods have been despatched then please refer to the returns policies above. Full refunds will be given within 24 hours of notification.
Deliveries;
Deliveries are made in accordance to our carrier company and no loss of earnings/vehicle rental/lease/travel expenses/labour will be liable to the carrier company/Auto AirCon Parts for failed/late/delayed/misrouted delivery of items/goods. Carriage will be charged at current rate depending on time of delivery required, prices will be quoted at point of sale by Auto AirCon Parts and will remain payable in full even if the part supplied is returned.
Not warranted:
1. Consequential loss/damage or vehicle recovery of any kind.
2. Damage caused by poor fitment/incorrect fitment /removal/misidentified product or any other work carried out thereof.
3. Vehicle rental/leasing due to incapacitated vehicle
4. Failed items that cannot be supplied by ourselves, in which we would credit for the original value providing item is warranted after our inspection.
5. Reasonable wear and tear
6. Items Failed on Vehicles that have exceeding 12,000 miles from fitment date to replacement date.
Please note – that it is a condition of sale and warranty that when fitting a compressor, the system must be properly flushed, the expansion valve and receiver drier replaced and that the correct volume of oil is in the compressor. Failure to do so WILL invalidate the warranty.
Please note that all parts sold are subject to 12 months warranty, except for condensers, which now receive 18 months warranty. Where a warranty issue is present the replacement part must be supplied by Auto AirCon Parts and will be invoiced accordingly. Should a replacement not be available from Auto AirCon Parts then we will do our utmost to source a suitable replacement, under no circumstances will we be liable to paying for a part not supplied/approved by us (replacement sourced without our prior knowledge from automotive dealership) we reserve the right to repair, replace or refund.
Units that have failed may be subject to further investigation by the manufacturer.
Orders delivered outside of the UK:
Please note that due to shipping costs, and exchange rate fluctuations warranty returns, items not needed etc will be refunded less ORIGINAL shipping costs paid and any collection costs as well as the rules applying below.
To Return a faulty item:
If your unit appears to have failed and you wish to claim a warranty replacement then the following rules MUST be obeyed:
1. Please call or email us to obtain an RMA (Return Merchandise Authorisation) Number.
2. We will provide you with an RMA number and provide convenient collection date.
3. Ensure the unit is packaged in it's original packaging to avoid any damage in transit.
4. Ensure a copy of the original invoice stating exactly what has been changed and work carried out (to also include the mileage and current mileage when part was changed) must be supplied, failure to do so will invalidate warranty from the manufacturer. Warranty forms supplied with compressors must be completed.
5. Remanufactured compressors will also require the same information as above.
6. All returned compressors must be returned with the original oil in place and capped; this is vital to ascertain why the unit has failed.
Note that no returns will be accepted without prior authorisation.
Upon return of failed item (with a copy of the original invoice or invoice number) refund will be arranged once inspection has been fully carried out and item agreed as warranted.
Should the item be deemed as not faulty (fault of installation/incorrect installation procedures/damage during installation) then the item will be returned with no refund and will remain payable to the prices on the replacement part invoice that refers. It may be necessary to return said item to original manufacturer where their decision is final and replacement part invoice remains payable.
Compressors Installation procedure:
All compressors should be replaced once a full system flush has been undertaken followed with a replacement receiver drier/accumulator and expansion valve/orifice tube. At this time the system needs to be checked for evidence of why the original unit failed (fans working correctly, no blockages, system cycling at correct intervals, correct oil type/qty) in certain circumstances it may be necessary to change the condenser. Failure to do so will invalidate warranty.
Surcharge returns:
All compressors that are surcharged must be returned in original packaging and the fittings must be blanked to avoid oil spillage. Upon receipt the refund for the surcharge will be raised. Invoices with surcharge invoiced along with part must be paid in full with no deduction.
Items no longer wanted:
Items that were supplied correctly, but no longer required are subject to a £10 collection charge if notified within 14 days of order.
Items that were supplied correctly, but no longer required after 14 days from order are subject to a £10 collection charge and 20% of invoice value.
Returns received after 90 days will not be credited.
All items must be returned in original packaging and must be packed to avoid return damage with the carriers, failure to do so will result in no refund being given.
Wrong item received:
Items received by you damaged/incorrect will be refunded in full, all damages/shortages must be notified within 48hrs of receipt any items received with damage to the outer box must be signed for as damaged and notified back to us for claim on carrier. Any return must be returned within 45 days of original invoice date along with a copy of the original invoice, any returns received after 45 days will not be accepted.
Items Damaged in Transit
If any items were damaged in transit, we ask that you report it to us within 48 hours of delivery. If the items are visibly damaged on receipt, it's best to sign the carrier's delivery note accordingly. Items will be collected but should be returned in their original packaging. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs.
Cancellation:
An order can be cancelled and a full refund given provided the goods have not been despatched. If the goods have been despatched then please refer to the returns policies above. Full refunds will be given within 24 hours of notification.
Deliveries;
Deliveries are made in accordance to our carrier company and no loss of earnings/vehicle rental/lease/travel expenses/labour will be liable to the carrier company/Auto AirCon Parts for failed/late/delayed/misrouted delivery of items/goods. Carriage will be charged at current rate depending on time of delivery required, prices will be quoted at point of sale by Auto AirCon Parts and will remain payable in full even if the part supplied is returned.
Not warranted:
1. Consequential loss/damage or vehicle recovery of any kind.
2. Damage caused by poor fitment/incorrect fitment /removal/misidentified product or any other work carried out thereof.
3. Vehicle rental/leasing due to incapacitated vehicle
4. Failed items that cannot be supplied by ourselves, in which we would credit for the original value providing item is warranted after our inspection.
5. Reasonable wear and tear
6. Items Failed on Vehicles that have exceeding 12,000 miles from fitment date to replacement date.
Category
Call (UK): 0845 224 0572
International (UK): +44 (0)121 314 2099
