Warranty and Returns Procedure
Please
note – that it is a condition of sale and warranty that when fitting a
compressor, the system must be properly flushed, the expansion valve
and receiver drier replaced and that the correct volume of oil is in
the compressor. Failure to do so WILL invalidate the warranty.
Please note that all parts sold are subject to 12 months warranty, except for condensers, which now receive 18 months warranty. Where a warranty issue is present the replacement part must be supplied
by Auto AirCon Parts and will be invoiced accordingly. Should a
replacement not be available from Auto AirCon Parts then we will do our
utmost to source a suitable replacement, under no circumstances will we
be liable to paying for a part not supplied/approved by us (replacement
sourced without our prior knowledge from automotive dealership) we
reserve the right to repair, replace or refund.
Units that have failed may be subject to further investigation by the manufacturer.
Orders delivered outside of the UK:
Please note that due to shipping costs, and exchange rate fluctuations warranty returns, items not needed etc will be refunded less ORIGINAL shipping costs paid and any collection costs as well as the rules applying below.
To Return a faulty item:
If your unit appears to have failed and you wish to claim a warranty replacement then the following rules MUST be obeyed:
1. Please call or email us to obtain an RMA (Return Merchandise Authorisation) Number.
2. We will provide you with an RMA number and provide convenient collection date.
3. Ensure the unit is packaged in it's original packaging to avoid any
damage in transit.
4. Ensure a copy of the original invoice stating exactly
what has been changed and work carried out (to also include the mileage
and current mileage when part was changed) must be supplied, failure to
do so will invalidate warranty from the manufacturer. Warranty forms supplied with compressors must be completed.
5. Remanufactured compressors will also require the same information as above.
6. All returned compressors must be returned with the original oil
in place and capped; this is vital to ascertain why the unit has
failed.
Note that no returns will be accepted without prior authorisation.
Upon return of failed item (with a copy of the original invoice or
invoice number) refund will be arranged once inspection has been fully
carried out and item agreed as warranted.
Should the item be deemed as not faulty (fault of
installation/incorrect installation procedures/damage during
installation) then the item will be returned with no refund and will
remain payable to the prices on the replacement part invoice that
refers. It may be necessary to return said item to original
manufacturer where their decision is final and replacement part invoice
remains payable.
Compressors Installation procedure:
All compressors should be replaced once a full system flush has been
undertaken followed with a replacement receiver drier/accumulator and
expansion valve/orifice tube. At this time the system needs to be
checked for evidence of why the original unit failed (fans working
correctly, no blockages, system cycling at correct intervals, correct
oil type/qty) in certain circumstances it may be necessary to change
the condenser. Failure to do so will invalidate warranty.
Surcharge returns:
All compressors that are surcharged must be returned in original
packaging and the fittings must be blanked to avoid oil spillage. Upon
receipt the refund for the surcharge will be raised. Invoices with
surcharge invoiced along with part must be paid in full with no
deduction.
Items no longer wanted:
Items that were supplied correctly, but no longer required are subject to a £10 collection charge if notified within 14 days of order.
Items that were supplied correctly, but no longer required after 14 days from order are subject to a £10 collection charge and 20% of invoice value.
Returns received after 90 days will not be credited.
All items must be
returned in original packaging and must be packed to avoid return
damage with the carriers, failure to do so will result in no refund
being given.
Wrong item received:
Items received by you damaged/incorrect will be refunded in full, all
damages/shortages must be notified within 48hrs of receipt any items
received with damage to the outer box must be signed for as damaged and
notified back to us for claim on carrier. Any return must be returned
within 45 days of original invoice date along with a copy of the
original invoice, any returns received after 45 days will not be
accepted.
Items Damaged in Transit
If any items were damaged in transit, we ask that you report it to us
within 48 hours of delivery. If the items are visibly damaged on receipt,
it's best to sign the carrier's delivery note accordingly. Items will be collected but should
be returned in their original packaging. Once received back into our
warehouse, we'll issue a replacement or full refund to you via your
original payment method and reimburse your reasonable return carriage
costs.
Cancellation:
An order can be
cancelled and a full refund given provided the goods have not been
despatched. If the goods have been despatched then please refer to the returns policies above. Full refunds will be given within 24 hours of
notification.
Deliveries;
Deliveries are made in accordance
to our carrier company and no loss of earnings/vehicle
rental/lease/travel expenses/labour will be liable to the carrier
company/Auto AirCon Parts for failed/late/delayed/misrouted delivery of
items/goods. Carriage will be charged at current rate depending on time
of delivery required, prices will be quoted at point of sale by Auto AirCon Parts and will remain payable in full even if the part supplied is
returned.
Not warranted:
1. Consequential loss/damage or vehicle recovery of any kind.
2. Damage caused by poor fitment/incorrect fitment /removal/misidentified product or any other work carried out thereof.
3. Vehicle rental/leasing due to incapacitated vehicle
4.
Failed items that cannot be supplied by ourselves, in which we would
credit for the original value providing item is warranted after our
inspection.
5. Reasonable wear and tear
6. Items Failed on Vehicles that have exceeding 12,000 miles from fitment date to replacement date.
|
|
