Warranty and Returns
Please note – Ensure the installer follows the correct compressor installation procedure and seek professional, qualified help in installing the unit properly. You must ensure that you rectify the cause of the original compressor failure before fitting the new one, otherwise the replacement is also likely to fail.
Please note that all parts sold are subject to 12 months warranty, except for condensers, which now receive a 2 year warranty. Where a warranty issue is present the replacement part must be supplied by Auto AirCon Parts and will be invoiced accordingly. Should a replacement not be available from Auto AirCon Parts then we will do our utmost to source a suitable replacement, under no circumstances will we be liable to paying for a part not supplied/approved by us (replacement sourced without our prior knowledge from automotive dealership) we reserve the right to repair, replace or refund.
Please check before fitting that the unit ordered fits your car, so check against any available photo on the website or against OE numbers off the exisiting unit or from the main dealer, as we will not be held liable for parts attempted to be fitted that are incorrect. Visually inspect the replacement compressor to ensure it is complete, pulley is aligned with existing unit, connections match, and there is no damage. It is your responsibility to check first.
Units that have failed may be subject to further investigation by the manufacturer.
Orders delivered outside of the UK:
Please note that due to shipping costs, and exchange rate fluctuations warranty returns, items not needed etc will be refunded less ORIGINAL shipping costs paid and any collection costs as well as the rules applying below. Please note that we are not liable for any import taxes, duties etc that need to be paid on internationally shipped orders. These, if incurred, must be paid by the customer. Any items returned due to non payment of any import taxes and duties will be refunded if the item is in a resaleable condition and less any incurred costs in getting the unit back to us.
To Return a faulty item:
If your unit appears to have failed and you wish to claim a warranty replacement then the following rules MUST be obeyed:
1. Please call or email us to obtain an RMA (Return Merchandise Authorisation) Number.
2. We will provide you with an RMA number and provide convenient collection date.
3. Ensure the unit is complete, and ideally in its original packaging to avoid any damage in transit.
4. Ensure a copy of the original invoice stating exactly what has been changed and work carried out (to also include the mileage and current mileage when part was changed) must be supplied, failure to do so will invalidate warranty from the manufacturer. Warranty forms supplied with compressors must be completed.
5. Remanufactured compressors will also require the same information as above.
6. All returned compressors must be returned with the original oil in place and capped; this is vital to ascertain why the unit has failed.
Note that no returns will be accepted without prior authorisation. Be advised that on inspecting a unit returned under warranty we cannot always re-assemble it but will always endeavour to do so should it need to be returned to you.
Upon return of failed item (with a copy of the original invoice or invoice number) refund will be arranged once inspection has been fully carried out and item agreed as warranted.
Should the item be deemed as not faulty (fault of installation/incorrect installation procedures/damage during installation) then the item will be returned with no refund and will remain payable to the prices on the replacement part invoice that refers. It may be necessary to return said item to original manufacturer where their decision is final and replacement part invoice remains payable.
Labour claims (where applicable) will only pay up to a maximum of 3 hours at a rate of £40.00 per hour, recharging systems will be paid to a maximum of £30.00. To qualify for any such claims you must have completed the warranty forms correctly and followed all fitting instructions correctly. No consequential claims will be paid. Condenser claims will only be honoured up-to 12 months, from 12-24 months limited warranty applies to part replacement only in each case only subject to warranty if the receiver drier has been changed; these conditions only apply to the purchaser/account holder and not third parties. We reserve the right to charge labour to the same rate for all items that are tested and not warranted.
Compressors Installation procedure:
All compressors should be replaced once a full system flush has been undertaken followed with a replacement receiver drier/accumulator and expansion valve/orifice tube. At this time the system needs to be checked for evidence of why the original unit failed (fans working correctly, no blockages, system cycling at correct intervals, correct oil type/qty) in certain circumstances it may be necessary to change the condenser. Incorrect fitting of the compressor will invalidate the warranty.
All compressors that are surcharged must be returned in original packaging and the fittings must be blanked to avoid oil spillage. Upon receipt the refund for the surcharge will be raised. Invoices with surcharge invoiced along with part must be paid in full with no deduction.
Items claimed not received:
When the courier delivers your order, you must not sign for items you have not received. Check how many parcels you are signing for and sign for those only. We will not be held responsible for items claimed as not received, when they have been signed for.
Items no longer wanted/Wrong Item Received:
Items that were supplied correctly, but no longer required are subject to a £12 collection charge if notified within 14 days of order. Items that were supplied correctly, but no longer required after 14 days from order are subject to a £12 collection charge and 20% of invoice value.
Items that were supplied incorrectly, but no longer required will be refunded in full and collected free of charge if notified within 14 days of order. (UK mainland only, outside of this area you will need to post it back).
Items that were supplied incorrectly, but no longer required after 14 days from order are subject to a £12 collection charge and 20% of invoice value.
Returns received after 90 days will not be credited.
All items must be returned unused, in original packaging, be in a saleable condition and must be packed to avoid return damage with the carriers, failure to do so will result in no refund being given.
Please check before fitting that the unit ordered fits your car, so check against any available photo on the website or against OE numbers off the exisiting unit or from the main dealer, as we will not be held liable for parts attempted to be fitted that are incorrect. It is your responsibility to check first. Visually inspect the replacement compressor to ensure it is complete, pulley is aligned with existing unit, connections match, and there is no damage. All damages/shortages must be notified within 48hrs of receipt any items received with damage to the outer box must be signed for as damaged and notified back to us for claim on carrier.
Items Damaged in Transit
If any items were damaged in transit, we ask that you report it to us within 48 hours of delivery. If the items are visibly damaged on receipt, it's best to sign the carrier's delivery note accordingly. Items will be collected but should be returned in their original packaging. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs.
An order can be cancelled and a full refund given provided the goods have not been despatched. If the goods have been despatched then please refer to the returns policies above. Full refunds will be given within 24 hours of notification.
Deliveries are made in accordance to our carrier company and no loss of earnings/vehicle rental/lease/travel expenses/labour will be liable to the carrier company/Auto AirCon Parts for failed/late/delayed/misrouted delivery of items/goods. Carriage will be charged at current rate depending on time of delivery required, prices will be quoted at point of sale by Auto AirCon Parts and will remain payable in full even if the part supplied is returned. We do not guarantee next working day delivery in the UK though 95% of the time this is achieved.
1. Consequential loss/damage or vehicle recovery of any kind.
2. Damage caused by poor fitment/incorrect fitment /removal/misidentified product or any other work carried out thereof.
3. Compressor fitted without drier or full system flush and did not follow the correct compressor installation procedure.
4. Vehicle rental/leasing due to incapacitated vehicle
5. Failed items that cannot be supplied by ourselves, in which we would credit for the original value providing item is warranted after our inspection.
6. Reasonable wear and tear
7. Items Failed on Vehicles that have exceeding 12,000 miles from fitment date to replacement date.
8. Condensers / compressors / Evaporators that have leaked through corrosion that did not have a new receiver drier/accumulator installed at time of fitment.
9. Items that have excess levels of acid present.
10. Labour claims on condensers that are between 12-24months.
11. Labour claims on items that have not had a receiver drier/accumulator fitted
AutoAirConParts.co.uk is a trading website from Cool Car Ltd, Company Number 04680816. VAT 909 6354 03.
Registered address is 181-183 Summer Road, Erdington, Birmingham, B23 6DX. (Note that this is not our returns address. Items returned to this address will not be refunded.) For all returns please visit our warranty page here.